Following the pain can help us more intentionally design customer and co-working experiences.
Providing too much information (TMI) at the wrong time to the wrong people
Providing resources that are not targeted to specific tasks, roles, functions and contexts.
Neglecting to prioritize the problems causing the most pain across your organization
DesignXperiences (DX) is a methodology that provides a structured approach to the design, development, and implementation of a comprehensive organizational learning strategy.
The DX approach will help you avoid stumbling over yourself and others as you implement different components of your organizational learning strategy. The approach enables you to be more intentional about each and every step you take as you provide your products or services.
To operate with intention, you will need to establish and document clear steps for successfully completing essential tasks in critical business processes. This is not to enable people to mindlessly act and respond the same in every situation. Just the opposite.
The ultimate goal of DesignXperiences is to free up energy for each of us, regardless of our role in the organization, to be more mindful and intentional about how the things we do are designed to help alleviate pain and deliver desired experiences to our customers and our co-workers.
Learn more about DesignXperiences
As a Learning Experience Designer with over 20 years of experience in secondary education, higher education, and business learning, I am not immune to getting in my own way. Several times a day, I have to make myself snap out of doing things in automatic pilot to avoid falling into the trap of creating obstacles to learning, despite having the best of intentions.
To accelerate the pace of learning, we have to be diligent to hold each other accountable so that we avoid building a learning infrastructure rooted in good intentions rather than clearly defined business processes and best practices.
If you are a small business owner with at least 1 employee dedicated to each core business function (product/service development, marketing, sales, customer service, information technology, finance, and human resources) and you need a learning business partner to help you position your business to scale sustainably, let's talk!
DesignXperiences can help you operationalize your mission and vision so that it grows, as you grow.
Schedule a free consultation
Avoid investing too much time and resources in enabling practice rather than facilitating real life work experiences.
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