The employee experience

Consider the same experience from a different point of view. Think about the experience a customer service representative at your call center facilitates with a customer who keeps getting an error message when completing a payment transaction on your website.

  • Describe the experience, step by step.
  • Take a walk in the customer service rep’s shoes and rate the overall experience on a scale of 1-5, with 5 being exceptional.
  • With no constraints, describe the experience you wish your customer service representative could have.

If there is a difference between the experience the employee is having now and the one you wish they could have, DesignXperiences might be a good fit for your organization.

Learn more about DesignXperiences

“There is a lesson to be learned in everything we do.”

  • Build a strong curriculum framework based on optimizing prioritized critical business processes.
  • Complete a thorough performance support needs analysis to identify tools and resources needed to facilitate desired customer and employee experiences.
  • Design targeted resources to facilitate on-the-job learning and skills development for specific roles and contexts.
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The DesignXperiences approach

DX Value drivers

Critical process driven

Experience driven

Story driven

DX Focus Areas

The blueprint

Blueprint a learning curriculum framework deeply rooted in 1 or more critical business processes.

The infrastructure

Build a sustainable learning infrastructure consisting of core learning and performance support resources tailored to specific roles, functions, and context.

The experiences

Mix and match the core building blocks to design experiences that matter to different people for different reasons in different contexts.

DX Values

Details matter

Individual voices matter

Different points of view matter

Learn more about DesignXperiences

Debra J. Scott

Learning Experience Designer

The DesignXperiences approach will demand a lot of reflection and documentation of why and how people get things done in your organization. It will take an ongoing commitment from different roles across your organization to keep documentation updated and relevant. Individual contributors will be challenged to support the implementation of your organizational learning strategy from wherever their role currently sits in your org chart.

If you are like me, you might choose to get started by exploring a variety of resources in the DX membership library to get familiar with the DX methodology and decide if it really is a good fit for you and your organization.

Join the DX Community

Start your journey

Choosing to take a different path when you’ve been traveling on a journey for a while can feel risky. On the other hand, going down the same roads every day expecting to arrive at a different destination can make you feel trapped.

If you are a small, but mighty business, committed to growing your business and your people, DesignXperiences can help you position your business for sustainable growth deeply rooted in your mission and vision.

Are you ready to grow in a different direction?

Ready, set, grow!

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