Now, look at the customer experience from a different point of view. Conduct empathy interviews with employees representing different functional roles contributing to the customer experience.
If there is a difference between the experience desired by employees in different functional roles, DesignXperiences is likely a good fit for your organization.
A critical business process typically demands demonstration of a variety of technical, product knowledge, communication, leadership, problem solving, and decision-making skills exercised by different roles at different skill levels across the organization.
As a result of functional silos, individual functions may not be fully aware of the impact their actions and decisions have on other functional roles.
Design learning experiences that challenge people to look at problems from the perspective of different roles and functions inside your organization as well as from the point of view of different customer segments.
Critical process driven
Experience driven
Story driven
What do we do?
Identify critical cross-functional high stakes business processes.
How do we do it?
Identify the required knowledge, performance resources, and skillsets.
Why do we do it?
Provide opportunities for people to reflect on how their role and the role of others contributes to delivering desired experiences.
Details matter
Individual voices matter
Different points of view matter
Implementing an evolving organizational learning strategy takes time and a commitment to trial and error as employees take ownership of the processes required to achieve desired experiences.
If you are feeling confident that the DesignXperiences value drivers, essential questions, and values are a good fit for you and your organization, you may be ready to join a live workshop to ask questions that surface as you do the work required to operationalize the approach.
The maximum number of participants for each workshop is 5 to encourage active participation. Workshops are designed to more deeply explore a specific DX focus area. Completing a pre-workshop survey and 30-minute phone consultation will help determine what focus area you should prioritize at this point in your journey.
Okay, you’re at an intersection and it’s time to make a decision. Will you go left or will you go right? Choosing to take a different path when you’ve been confidently traveling on autopilot for a while can make you feel like you are always starting over. I’m very familiar with that feeling.
DesignXperiences will challenge people in your organization, regardless of rank and role, to be more intentional about the difference they make in a variety of experiences we share with each other.
Are you up for the challenge?
470-846-1992